Based out of Tennessee, the client (the Company) provides market-leading enterprise, departmental, and healthcare engagement solutions to more than 500 healthcare facilities. Its’ integrated product portfolio includes intuitive clinical, financial, and operational solutions, including YourCare® suite of products and services. the Company integrated clinical and financial solutions help streamline billing, manage electronic health data, and increase workflow efficiency.
With more than 35 years of experience in the healthcare industry, The Company has a long history of developing and implementing innovative approaches to address the evolving needs of healthcare professionals. Customer experience is becoming an increasingly key differentiator for industry leaders, so the Company set out to develop a new solution aimed at automating and simplifying patient and provider-related tasks and communications.
The solution needed to provide patients and their caregivers with online access to personal health records and related tools for easier and faster interaction with healthcare providers.
Specific goals the client wanted to achieve included:
VUSE organized this project into four phases.
Phase 1 – organized migration of large stand-alone PostgreSQL database instances to RDS (Relational Database Service), increased container (Docker) density for each node, and decreased number of EC2 (Elastic Compute Cloud) instances being used.
Phase 2 – stabilized EMPI solution and External web application integration, increased service availability, upgraded security, simplified AWS Management, and decreased performance bottleneck.
Phase 3 – focused on development, DevOps, and TechOps area, reduced the time and allowed avoiding manual errors while creating release branches, simplified AMI upgrade that helped to close security upgrades, and facilitated disaster recovery by evolving AWS.
Phase 4 – implemented Business Process Management solutions, developed new microservices, added close-to-real time disaster recovery, implemented extended monitoring, extended release management and code quality control.
The reduction of effort and time to implement changes together with optimized deployments resulted in around $1M infrastructure savings:
Additionally, this solution supported the efficient development of existing services and efficient delivery of new services and products. The number of customers and patients went up by 30% since this solution was implemented earlier this year.